Delivery Policy

1. Terms and definitions

Terms and definitions are presented in Appendix 1

2. General information

2.1. Products are delivered by Neuronix to customers according to Neuronix Delivery procedure, which complies with Medical Devices Regulations (SOR/98-282).

2.2. Products can be shipped to customer locations from Neuronix storage or directly from the manufacturers (suppliers).

2.3. Products are shipped within net thirty (30) days from receipt of order.

2.4. Unless instructed otherwise by the customer, products are shipped via FedEx^® International Economy, UPS, DHL, or another carrier.

2.5. In compliance with Medical Devices Regulations (SOR/98-282), to ensure medical device traceability, regardless of shipment origination from Neuronix or the manufacturer (supplier), we record in Distribution records the following information:

· Customer name, address, telephone, fax, email, name and contact information of the person to be contacted in the case of product recall.

· Names, model numbers, product IDs, serial (lot) numbers and quantities of all products shipped to the customer.

3. Delivery location

3.1. Neuronix delivers products to locations in Canada and the USA in which products comply with respective regulatory requirements, and in which Neuronix is authorized by their manufacturers to market and sell respective products.

3.2. Items offered on our website are only available for delivery to addresses in Canada and the USA.

3.3. If a product is not available for delivery in Canada or the USA, the customer will be notified accordingly at check out, and the order will not be processed.

4. Delivery time

4.1. An estimated delivery time will be provided to the customer once the order is placed.  Delivery times are estimates and commence from the date of shipping, rather than the date of order.

4.2. To expedite product delivery to customers faster, as well as protect the products from damage in-transit, we arrange delivering products directly from the manufacturers (suppliers), especially in cases of products weight exceeding 100 kg (220 lbs.).

4.3. Delivery times are to be used as a guide only and are subject to the carrier scheduling and delivery times.

4.4. Unless there are exceptional circumstances, we make every effort to fulfill your order within 30 business days of the date of your order.  Business day mean Monday to Friday, except holidays in Canada and the countries of product origin.

4.5. Please note we do not ship on Saturdays and Sundays.

4.6. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.  Products may also be delivered in separate shipments.

5. Delivery notification

5.1. Once your products are shipped, we provide the customer with the name of the carrier and tracking number.

6.  Shipping costs

6.1. Prices indicated on the web site are FCA (Free Carrier) Incoterms 2020.  These delivery terms exclude shipping costs which are charged extra.

6.2. Shipping costs include freight and insurance to the destination.

6.3. Insurance for shipping purposes covers the full product cost before any discounts and promotions.

6.4. Shipping costs are based on the gross weight of the shipped goods, including the products and packaging, product price for insurance purposes, distance, and the delivery method, and may vary by the carrier.

6.5. To find out how much your order will cost, add the items to the cart, and proceed to the checkout page.  Once at the checkout screen, shipping costs will be displayed.

6.6. Additional shipping charges may apply to remote areas or for large or heavy items. We will advise of any such costs on the checkout page.

6.7. Sales tax (HST/PST/GST) is charged according to the province or territory to which the product is shipped.

7. Damaged items

· If there is any damage to the packaging or products on delivery, contact us immediately via email at contact@neuronix.ca.

8. Questions

8.1. If you have any questions about the delivery and shipment or your order, please contact us at:

· Toll-free (Canada, US) 1-833-449-7979.

· Internationally +1-613-253-3243.

· Fax +1-613-253-5521.

· Email contact@neuronix.ca

Appendix 1:  Terms and definitions

Arrival – the point named in the Incoterm to which carriage has been paid.

Bill of lading – a detailed list of a shipment of goods in the form of a receipt given by the carrier to the person consigning the goods.

Carrier – any person who, in a contract of carriage, undertakes to perform or to procure the performance of transport by rail, road, air, sea, inland waterway or by a combination of such modes.

CFR – Cost and Freight (named port of destination) – the seller pays for the carriage of the goods up to the named port of destination.  Risk transfers to buyer when the goods have been loaded on board the ship in the country of Export.  The Shipper is responsible for origin costs including export clearance and freight costs for carriage to named port.  The shipper is not responsible for delivery to the final destination from the port (generally the buyer's facilities), or for buying insurance.  If the buyer requires the seller to obtain insurance, the Incoterm CIF should be considered.  NOTE:  CFR should only be used for non-containerized seafreight and inland waterway transport; for all other modes of transport it should be replaced with CPT.

CIF – Cost, Insurance & Freight (named port of destination) – this term is broadly similar to the CFR term, with the exception that the seller is required to obtain insurance for the goods while in transit.  CIP requires the seller to insure the goods for 110% of the contract value under Institute Cargo Clauses (A) of the Institute of London Underwriters, or any similar set of clauses, unless specifically agreed by both parties.  The policy should be in the same currency as the contract.  The seller must also turn over documents necessary to obtain the goods from the carrier or to assert claim against an insurer to the buyer.  The documents include (as a minimum) the invoice, the insurance policy, and the bill of lading. These three documents represent the cost, insurance, and freight of CIF.  The seller's obligation ends when the documents are handed over to the buyer.  Then, the buyer has to pay at the agreed price.  NOTE:  CIF should only be used for non-containerized sea freight; for all other modes of transport it should be replaced with CIP.

CIP – Carriage and Insurance Paid to (named place of destination) – this term is broadly similar to the CPT term, with the exception that the seller is required to obtain insurance for the goods while in transit.  CIP requires the seller to insure the goods for 110% of the contract value under Institute Cargo Clauses (A) of the Institute of London Underwriters, or any similar set of clauses, unless specifically agreed by both parties.  The policy should be in the same currency as the contract, and should allow the buyer, the seller, and anyone else with an insurable interest in the goods to be able to make a claim.

CPT – Carriage Paid To (named place of destination) – for all shipping modes outside of non-containerized seafreight.  The seller pays for the carriage of the goods up to the named place of destination.  The goods are considered to be delivered when the goods have been handed over to the first or main carrier, so that the risk transfers to buyer upon handing goods over to that carrier at the place of shipment in the country of Export.  The seller is responsible for origin costs including export clearance and freight costs for carriage to the named place of destination.

DAP – Delivered At Place (named place of destination) – 'Delivered at Place' – the seller delivers when the goods are placed at the disposal of the buyer on the arriving means of transport ready for unloading at the named place of destination. Under DAP terms, the risk passes from seller to buyer from the point of destination mentioned in the contract of delivery.

Delivery – the point in the transaction where the risk of loss or damage to the goods is transferred from the seller to the buyer.

 DDP – Delivered Duty Paid (named place of destination) – the seller is responsible for delivering the goods to the named place in the country of the buyer, and pays all costs in bringing the goods to the destination including import duties and taxes.  The seller is not responsible for unloading.  This term is often used in place of the non-Incoterm "Free In Store (FIS)". This term places the maximum obligations on the seller and minimum obligations on the buyer. No risk or responsibility is transferred to the buyer until delivery of the goods at the named place of destination.           

 DPU – Delivered At Place Unloaded (named place of destination) – this Incoterm requires that the seller delivers the goods, unloaded, at the named place of destination.  The seller covers all the costs of transport (export fees, carriage, unloading from main carrier at destination port and destination port charges) and assumes all risk until arrival at the destination port or terminal.

EXW – Ex Works (named place of delivery) – the seller makes the goods available at their premises, or at another named place.  This term places the maximum obligation on the buyer and minimum obligations on the seller.

EXW means that a buyer incurs the risks for bringing the goods to their final destination.

FAS – Free Alongside Ship (named port of shipment) – the seller delivers when the goods are placed alongside the buyer's vessel at the named port of shipment.  This means that the buyer has to bear all costs and risks of loss of or damage to the goods from that moment. The FAS term requires the seller to clear the goods for export.  However, if the parties wish the buyer to clear the goods for export, this should be made clear by adding explicit wording to this effect in the contract of sale.

FCA – Free Carrier (named place of delivery) – the seller delivers the goods, cleared for export, at a named place (possibly including the seller's own premises).  The goods can be delivered to a carrier nominated by the buyer, or to another party nominated by the buyer.

FOB – Free on Board (named port of shipment) – the seller bears all costs and risks up to the point the goods are loaded on board the vessel.  The seller's responsibility does not end at that point unless the goods are "appropriated to the contract" that is, they are "clearly set aside or otherwise identified as the contract goods".   Therefore, FOB contract requires a seller to deliver goods on board a vessel that is to be designated by the buyer in a manner customary at the particular port. In this case, the seller must also arrange for export clearance.  The buyer pays cost of marine freight transportation, bill of lading fees, insurance, unloading and transportation cost from the arrival port to destination

Free – a seller has an obligation to deliver the goods to a named place for transfer to a carrier

Freight forwarder – a firm that makes or assists in the making of shipping arrangements.

Incoterms or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC) relating to international commercial law.  Current edition of Incoterms is published on the International Chamber of Commerce web site.

Terminal – any place, whether covered or not, such as a dock, warehouse, container yard or road, rail, or air cargo terminal.

To clear for export – to file Shipper’s Export Declaration and get export permit.